Startlogic Review

has used StartLogic for some time and loves them, here is what they had to say:
We’ve used StartLogic since May’06, and we LOVE them. Yes, there have been a few problems, but mostly because we are inexperienced with website management. Every step of the way, the StartLogic team has been patient and professional.

We came to StartLogic after struggling with months with our former ISP, whose tech support was located in a foreign country and couldn’t understand us any more than we could understand them — before we even got to the technical stuff! The SL team is here, speaks our language — oh yeah, and they ANSWER the PHONES! That’s REAL important when there is a crisis.

I bought the two year plan, and will stay with them, unless something really goes “south.”

Kettilet left a negative review of StartLogic, here is what s/he had to say:
Same as everyone else — tech support sucks! Plan on spending a lot of time on hold.
If they tell you they have to try a few things and they will call back - don’t believe them - you will never get a callback.
These problems were here before the transition started before the transition started and have just gotten worse.
If you have an “info only” site that you never have to change - the price is good.
if there is anything they can do to mess up your site, they will
The price is good, but your get what you pay for
G M Peter has not had a good experience with StartLogic, here is what s/he had to say:
We have had nothing but problems with Start Logic. They were good for a while, but ever since this whole “transfer to their new platform” stuff started happening, everything has been a nightmare. Our Website and Email have been down many times in the past few months. In fact, for the past couple of weeks our email has been in and out of working and there has been a significant delay in both sending and receiving email.

Their 24/7/365 support is terrible. You will sit on hold for 30 minutes to 1 hour before anyone can help you and that is the same for the Live Chat. When someone finally answers the phone, you will rarely get to speak to someone who can actually help you, they usually just say that they will have one of their engineers look at the problem. The engineers are VERY slow at actually resolving the problem and almost never contact you when the issue is resolved like they say they’re going to. Back in November 2007, our email was actually down for over a week and they weren’t sure if they were going to be able to find all of our emails for us. On of their “engineers” had transferred our website to the new platform but they had forgotten to transfer our email at the same time. Not a good way to serve a business who is very reliant on email!!!

Right now we are 3 months away from ending our 2 year contract with them and I have contacted them to get a refund on those last three months. Thankfully, they are going to let us do that. I would NOT recommend using this company, our experience has been awful.

Neil Johnson has not had a good experience with StartLogic, here is the review:
Transition Nitemare X 10,000
e-mails crashed for 2 weeks;
new platform not processing HTML commands;
they stopped offering all the WYSIWYG edit functions they advertised for novices;

how can such a successfull company screw this up so badly?
Ketty left a negative review of StartLogic, here is the review:
I have had Startlogic for 3 years without problems. In the last 4 months, it’s been total disappointment.

The servers go up and down at will and every time you contact tech help you are 24 or higher in the system to get help.

I have 3 sites with them currently, but will be changing that very soon.
Greme Smith has not had a good experience with StartLogic, here is the review:
Their migration process is not a migration. They ‘migrated’ the server for my website and mail over a weekend. What migration means evidently to startlogic is destroy what is there, NONE of my email accounts worked, the website was down and, oh yes, they changed my console access id and password and didn’t tell me what it was. Now that’s what I call a smooth transition.

Access to tech support totally sucks. Then after being forced to call technical support on a Sunday morning at 7 a.m — and after three, LONG waits for technical support (wait time was 45 minutes and 35 minutes and 1 at an hour and 25 minutes!!)

After the first call whose wait time was 45 minutes I was infuriatingly told they would take a message and someone would get back to me by the end of the day. And they didn’t.

After the third call, and long wait times, they were finally able to reinitiatilze my maintenance id so I could logon, (Oh, they started out the call telling me to logon to set my security question, lol. Twice. this after I said I can’t logon.) Back to my emails, after getting the logon, I had to reset up all my people’s emails from scratch. Had this information been included in the ‘migration email’ it would have saved all of us alot of grief.

Now the website — remember those 3 tech calls? each tech person had their own theory of why my pages were down, it took 4 contacts to finally get all the bugs out and another 2.5 hours on Monday. Oh, did they forget to tell us that CGI had to be enabled? And that it didn’t help that I enabled it, they had to do it from the back end.

Communications suck. Support stinks. I’m outta here.

tag: startlogic