Review - Godaddy.com

GoDaddy is one of the pioneers in web hosting and domain business. It offers a lot of plans in Shared, VPS,Dedicated Hosting space for which you get a lot of discounts on buying an yearly plan.

GoDaddy.com basic plan offers 5 GB of disk space storage, 500 email accounts, 250 GB monthly data transfer, and limited on languages/platform support. Many other web hosting providers offer more for less. The thing is, GoDaddy places their emphasis more on technology than on customer support.

Customer Service is what differentiates awesome hosts from the mediocre. GoDaddy might offer an array of support options, such as Email Support, Telephone Support, an FAQ Section on their Web Site and access to various user guides. But it’s a shame that there are a few items that are definite drawbacks with their Customer Service. If you use their Email Support, you will not get a response for 10 to 12 hours. You can try their phone support which is a bit better. The average waiting period is 30 minutes. Go Daddy does not offer live chat, a valuable customer service tool that allows you to receive instant help online.

GoDaddy is not difficult to use, even if you don’t have a technical background. A lot of the functions within the Account Management tool are quite similar to other control panels, but again, GoDaddy.com’s panel lacks some features that other web hosting competitors offer. The silver lining with GoDaddy.com is that you can perform account management tasks, email management, web security, database setup and management, manage statistic tools and install FrontPage Extensions.

Overall, GoDaddy has some catching up to do with their web hosting competitions. With their not so spectacular customer service and non existent key features, people would easily look to other providers that offer more value for their money. If GoDaddy would just invest in improvements to their customer service, they could become a more appealing contender.

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